Last updated 6 October 2026

Cancellation & Refund Policy

This policy explains cancellations and refunds on ShiftingGuru, a business owned and run by Rahul Goyal as a sole proprietor, at Shop No. 6, Bhardwaj Complex, near Pareena Laxmi Apartment, Sector 99A, Gurugram, Haryana 122505.

1. Customers

Asking for quotes on ShiftingGuru is free. We do not charge customers anything.

You pay the partner you choose directly, on the terms agreed with them. ShiftingGuru does not collect payment for the move, so refunds for a move are between you and the partner.

If you need to cancel or change a booking, tell the partner as early as you can. They may charge for work already done, or keep an advance, as agreed with them. If you cannot reach an agreement, contact us and we will try to help.

2. Partners: the registration fee

Partners pay a one-time registration fee of ₹229 when they apply to join ShiftingGuru.

If we reject your application, we refund the fee in full. You do not need to ask - we start the refund when we tell you about the decision.

Once your application is approved, the fee is not refundable. That includes if you later stop using ShiftingGuru, or if your account is paused or closed for breaking our Terms & Conditions.

If you were charged twice by mistake, or paid without your application being saved, contact us and we will refund the extra payment.

3. How refunds are paid

Refunds go back to the same card, UPI or bank account you paid with, through our payment provider, Razorpay. We start a refund within 7 working days of the decision. Your bank may then take a further 5 to 7 working days to show it.

4. Contact

For anything about cancellations or refunds, email rahul@goyalcarcarrier.com or call +91 98120 15400 (9 am to 8 pm, every day). Partners, please include your application number (it starts with SG-V-).

See also our Terms & Conditions and Privacy Policy.